Coronavirus Survey

NHS mobile app for COVID-19

Do you have or have you ever had the NHS Covid-19 app installed on your phone?

Summary

  • Over half of residents have the NHS COVID-19 app installed on their phone (54%), and 1 in 5 did have the app installed but have since deleted it (22%)
  • Younger residents and those living in PO1 are least likely to have the app installed – they are more likely to have deleted it

this chart shows that When respondents were asked whether they have or ever have had the NHS Covid-19 app installed on their phone
54% of respondents say they have the app installed
22% say they had the app but have since deleted it
17% say they have never had it while having a phone that can download apps
7% say that they do not have a phone that can download apps

Having the NHS Covid-19 app installed on phone – total sample

Base (total sample): 776

Key differences by demographic

Age

Residents aged 16-24 are the least likely to have the app installed (38%). Almost a quarter of over 64s do not have a smartphone that can download apps (22%).

Disabilities

Residents with disabilities are more likely to have the app installed (12 percentage point difference).

Household income

Almost a fifth of residents with a household income below £19,999 per year do not have a smartphone that can download apps (17%).

Postcode

Residents in PO1 are more likely to have had the app but deleted it than residents living elsewhere.

When was the last time, if ever, that you used the NHS COVID-19 app to check in to a location you were visiting?

Summary

  • A majority of residents last used the NHS mobile app to check in to a location longer than a month ago (57%)
  • Almost a quarter of residents last used the app to check in within the last month (24%)
  • Males are more likely than females to have checked in within the last month, along with those aged 16-24 and over 55

this chart shows that When asked about the last time, if ever, respondents used the NHS COVID-19 app to check in to a location they were visiting
24% of respondents say within the last month
57% say longer than a month ago
20% say they have never used the NHS Covid-19 app to do this

Using the NHS COVID-19 app to check in to a location being visited – total sample

Base (residents who have the app installed or did have it installed but deleted it): 587

Key differences by demographic

Sex

Males are more likely to have checked into a location using the app within the last month, however they are also most likely to have never checked in. More females last checked in longer than a month ago.

Age

A higher proportion of residents aged 16-24 and over 55 have used the app to check in within the last month. Other age groups last checked in longer than a month ago.