Summary
- In-person and telephone are consistently the preferred methods for health consultations
- Live web chat is the least preferred method of consultation in W3 although 49% of residents would still be willing to use it in the future – email or webform has similar appeal (51%)
This chart shows that When asked about any methods respondents would be willing to use for a health consultation in the future
During Wave 1, 73% of respondents say face to face (in person), 71% say telephone, 62% say face to face (online), 57% say email and or webform (e.g e-consult), 55% say live webchat and 1% say other
During Wave 2, 71% of respondents say face to face (in person), 78% say telephone, 59% say face to face (online), 55% say email and or webform (e.g e-consult), 56% say live webchat and 2% say other
During Wave 3, 77% of respondents say face to face (in person), 76% say telephone, 57% say face to face (online), 51% say email and or webform (e.g e-consult), 49% say live webchat and 3% say other
Willingness to use alternative methods for health consultations in the future – total sample
Base: W1: 1,896 | W2: 1,308 | W3: 774
Key differences by demographic
Sex
Whilst in person and telephone consultations are the most preferred choices for males and females, females would be more willing to also consider email or web-forms and online face-to-face consultations (i.e. video call).
Age
Residents aged 65+ are least willing to have a health consultation via online methods.
