- In-person and telephone are consistently the preferred methods for health consultations
- Live web chat is the least preferred method of consultation in W3 although 49% of residents would still be willing to use it in the future – email or webform has similar appeal (51%)
Willingness to use alternative methods for health consultations in the future – total sample
Base: W1: 1,896 | W2: 1,308 | W3: 774
Key differences by demographic
Whilst in person and telephone consultations are the most preferred choices for males and females, females would be more willing to also consider email or web-forms and online face-to-face consultations (i.e. video call).
Residents aged 65+ are least willing to have a health consultation via online methods.