Coronavirus Survey

Confidence in accessing NHS services

How confident are you that you know how to access the following NHS services?

Summary

  • Residents are most confident knowing how to access pharmacy services (88%)
  • Levels of confidence with accessing other NHS services are lower; whilst a majority are confident knowing how to access them around a quarter are unconfident

When asked about how confident respondents are in knowing how to access the following NHS services
With pharmacy(s), 88% of respondents say that they’re confident, 6% say that they’re neither confident nor unconfident and 5% say that they’re unconfident
With GP Practices(s), 63% of respondents say that they’re confident, 11% say that they’re neither confident nor unconfident and 27% say that they’re unconfident
With Emergency department(s), 61% of respondents say that they’re confident, 13% say that they’re neither confident nor unconfident and 27% say that they’re unconfident
With Minor injuries unit(s), 57% of respondents say that they’re confident, 18% say that they’re neither confident nor unconfident and 24% say that they’re unconfident
With urgent treatment centre(s), 52% of respondents say that they’re confident, 21% say that they’re neither confident nor unconfident and 27% say that they’re unconfident

Confidence in accessing NHS services – total sample (W3)

Base (total sample): Pharmacy: 774 | GP Practice: 773 | Emergency Department: 769  | Minor Injuries Unit: 767 | Urgent Treatment Centre: 765

Key differences by demographic

Age

Residents aged between 16 and 24 are least confident that they can access all services.

Sex

Females are more confident than males in accessing all services, particularly their GP Practice (11 percentage point difference).

If I need to access an NHS service, I feel confident I would know which service to use

Summary

  • A majority of residents agree that they feel confident they would know which NHS to use (69%)
  • 16-24 year olds, and residents in PO1 show the least confidence in knowing which NHS service to use
  • Whilst a smaller proportion of males agree with the statement, the proportion of men disagreeing is also smaller than females

sample chart: When asked whether respondents feel confident about knowing which NHS service to use if they needed to access an NHS service
69% of respondents agree, 16% neither agree nor disagree and 15% disagree

Knowing which NHS service(s) to use – total sample (W3)

Base (total sample): 773

Age chart: When asked whether respondents feel confident about knowing which NHS service to use if they needed to access an NHS service
Of those aged 16-24 years, 27% of respondents agree, 48% of respondents neither agree nor disagree and 25% disagree
Of those aged 25-34 years, 74% of respondents agree, 7% of respondents neither agree nor disagree and 19% disagree
Of those aged 35-44 years, 75% of respondents agree, 12% of respondents neither agree nor disagree and 14% disagree
Of those aged 45-54 years, 77% of respondents agree, 7% of respondents neither agree nor disagree and 16% disagree
Of those aged 55-64 years, 76% of respondents agree, 17% of respondents neither agree nor disagree and 7% disagree
Of those aged over 65 years, 72% of respondents agree, 17% of respondents neither agree nor disagree and 11% disagree

Knowing which NHS service(s) to use – findings by age (W3)

Base: 16-24: 93 | 25-34: 121 | 35-44: 121 | 45-54: 118 | 55-64: 108 | Over 64: 143

Sex chart: When asked whether respondents feel confident about knowing which NHS service to use if they needed to access an NHS service
With male respondents, 63% agree, 26% neither agree nor disagree and 11% disagree
With female respondents, 77% agree, 6% neither agree nor disagree and 17% disagree

Knowing which NHS service(s) to use – findings by sex (W3)

Base: Male: 375 | Female: 362

postcode chart: When asked whether respondents feel confident about knowing which NHS service to use if they needed to access an NHS service
Of those respondents from a PO1 postcode, 70% agree, 4% neither agree nor disagree and 26% disagree
Of those respondents from a PO2 postcode, 72% agree, 24% neither agree nor disagree and 3% disagree
Of those respondents from a PO3 postcode, 82% agree, 11% neither agree nor disagree and 7% disagree
Of those respondents from a PO4 postcode, 64% agree, 17% neither agree nor disagree and 19% disagree
Of those respondents from a PO5 postcode, 73% agree, 10% neither agree nor disagree and 17% disagree
Of those respondents from a PO1 postcode, 59% agree, 21% neither agree nor disagree and 20% disagree

Knowing which NHS service(s) to use – findings by postcode (W3)

Base: PO1: 106 | PO2: 161 | PO3: 69 | PO4: 169 | PO5: 114 | PO6: 154