Summary
- Residents are most confident knowing how to access pharmacy services (88%)
- Levels of confidence with accessing other NHS services are lower; whilst a majority are confident knowing how to access them around a quarter are unconfident
When asked about how confident respondents are in knowing how to access the following NHS services
With pharmacy(s), 88% of respondents say that they’re confident, 6% say that they’re neither confident nor unconfident and 5% say that they’re unconfident
With GP Practices(s), 63% of respondents say that they’re confident, 11% say that they’re neither confident nor unconfident and 27% say that they’re unconfident
With Emergency department(s), 61% of respondents say that they’re confident, 13% say that they’re neither confident nor unconfident and 27% say that they’re unconfident
With Minor injuries unit(s), 57% of respondents say that they’re confident, 18% say that they’re neither confident nor unconfident and 24% say that they’re unconfident
With urgent treatment centre(s), 52% of respondents say that they’re confident, 21% say that they’re neither confident nor unconfident and 27% say that they’re unconfident
Confidence in accessing NHS services – total sample (W3)
Base (total sample): Pharmacy: 774 | GP Practice: 773 | Emergency Department: 769 | Minor Injuries Unit: 767 | Urgent Treatment Centre: 765
Key differences by demographic
Age
Residents aged between 16 and 24 are least confident that they can access all services.
Sex
Females are more confident than males in accessing all services, particularly their GP Practice (11 percentage point difference).