Summary
- The largest proportion of residents say they have been able to access the NHS services they need over the phone (44%)
- A larger proportion of residents with a disability say they have not been able to access the services they need (37 percentage point difference)
- Males are more likely to say they haven’t needed to access NHS services (20 percentage point difference)
sample chart: This chart shows that when asked whether respondents were able to access the NHS services they needed during the Covid-19 pandemic
36% of respondents say yes (online)
44% say yes (over the phone)
31% say yes (in person)
19% say no
21% say they haven’t needed to
Accessing the NHS services needed during the COVID-19 outbreak – total sample (W3)
Base (total sample): 773
disability chart: This chart shows that when asked whether respondents have been able to access the NHS services they have needed during the Covid-19 pandemic
With respondents with a disability, 38% say yes (online), 37% say yes (over the phone), 25% say yes (in person), 41% say no and 9% say that they haven’t needed to
With respondents without a disability, 36% say yes (online), 45% say yes (over the phone), 32% say yes (in person), 14% say no and 24% say that they haven’t needed to
Accessing the NHS services needed during the COVID-19 outbreak – findings by disability (W3)
Base: Disability: 116 | No disability: 614
sex chart: This chart shows that when asked whether respondents were able to access the NHS services they needed during the Covid-19 pandemic
With male respondents, 28% say yes (online), 39% say yes (over the phone), 28% say yes (in person), 18% say no and 32% say that they haven’t needed to
With female respondents, 45% say yes (online), 52% say yes (over the phone), 36% say yes (in person), 17% say no and 12% say that they haven’t needed to
Accessing the NHS services needed during the COVID-19 outbreak – findings by sex (W3)
Base: Male: 378 | Female: 359
