- A slightly higher proportion of residents could not access the services they needed in W3 compared to W1 and W2 (+2 percentage points)
- The most common way of accessing services has remained online, although a higher proportion of residents have accessed services over the phone in W3
Accessing the council services needed during the COVID-19 outbreak – total sample (W3)
Base (total sample): W1: 1,923 | W2: 1,319 | W3: 775
*Option not included in wave 1. No respondents chose this option in wave 3.
Key differences by demographic
Residents aged 35-54 struggled the most to access the council services they need. 16%-17% of this age group could not access them compared to 0%-7% of other age groups.
A higher proportion of residents from ethnic minority groups (20%) say they have been unable to access the council services they need during the pandemic (14 percentage point difference).