Summary
- A slightly higher proportion of residents could not access the services they needed in W3 compared to W1 and W2 (+2 percentage points)
- The most common way of accessing services has remained online, although a higher proportion of residents have accessed services over the phone in W3
When asked whether respondents have been able to access the council services they needed during the Covid-19 pandemic
During Wave 1, 23% say yes (online), 8% say yes (over the phone), 7% say no and 62% say that they haven’t needed to
During Wave 2, 33% say yes (online). 13% say yes (over the phone, 3% say yes (in person), 7% say no and 55% say that they haven’t needed to
During Wave 3, 29% say yes (online), 16% say yes (over the phone), 9% say no and 58% say that they haven’t needed to
Accessing the council services needed during the COVID-19 outbreak – total sample (W3)
Base (total sample): W1: 1,923 | W2: 1,319 | W3: 775
*Option not included in wave 1. No respondents chose this option in wave 3.
Key differences by demographic
Age
Residents aged 35-54 struggled the most to access the council services they need. 16%-17% of this age group could not access them compared to 0%-7% of other age groups.
Ethnic group
A higher proportion of residents from ethnic minority groups (20%) say they have been unable to access the council services they need during the pandemic (14 percentage point difference).
