Have you been able to access the council services you need during the Coronavirus (COVID-19) outbreak?

Summary

  • 62% of respondents have not needed to access council services during the coronavirus outbreak.
  • 31% of respondents have been able to access the services they need; 23% online and 8% over the phone. Only 7% have not been able to.
  • Older residents were more likely to need access to council services; online was always most popular.

Total sample

Base 1,923

This chart shows that the majority (62%) of residents have not needed to access council services during the Coronavirus outbreak. 31% of respondents have been able to access the services they need; 23% online and 8% over the phone.

Age

Base 1,891

This chart shows that older residents were more likely to need access to council services; 31% of residents aged over 65 accessed council services compared to 20% of 16-24 year olds.