- Higher proportions of residents are accessing council services online and over the phone than in W1.
- Only 7% of residents weren’t able to access the council services they need. Online is the most popular way to access council services (33%).
- Younger residents struggled the most to access the council services they need; 11% of under 35’s could not. Phone is more popular amongst 35+.
Base W1: 1,923 | W2: 1,319
*Option not included in W1
Key differences by demographic
Younger residents struggled the most to access the council services they need; 11% of under 35’s could not access them compared to 4%-7% of 35’s+. Younger residents were also less likely to need access council services during the COVID-19 outbreak
Accessing services via the telephone is popular amongst residents aged 35+.