Summary
- Higher proportions of residents are accessing council services online and over the phone than in W1.
- Only 7% of residents weren’t able to access the council services they need. Online is the most popular way to access council services (33%).
- Younger residents struggled the most to access the council services they need; 11% of under 35’s could not. Phone is more popular amongst 35+.
This chart shows that a higher proportions of residents are accessing council services online and over the phone than in wave one. Accessing services online is the most popular way that respondents access council services (33%).
Base W1: 1,923 | W2: 1,319
*Option not included in W1
Key differences by demographic
Age
Younger residents struggled the most to access the council services they need; 11% of under 35’s could not access them compared to 4%-7% of 35’s+. Younger residents were also less likely to need access council services during the COVID-19 outbreak
Accessing services via the telephone is popular amongst residents aged 35+.
